Technology Solved
A member of the Computer Troubleshooters franchise network

Australia’s Largest IT Support Franchise

To create a worldwide network of independent computer professionals that are able to respond effectively to the needs of business and home computer users through experience, skills and training, and who collectively through mutual support and reliability, will become the service of choice for those seeking computer and business technology help.

Our Mission

To create a worldwide network of independent computer professionals that are able to respond effectively to the needs of business and home computer users through experience, skills and training, and who collectively through mutual support and reliability, will become the service of choice for those seeking computer and business technology help.

Computer Troubleshooters is…

  • A franchise network with almost 500 locations in 27 countries
  • A reputation for friendly, professional computer service to┬áSmall Business and Home users.
  • A business opportunity that let’s computer professionals work for themselves, but not by themselves.

Computer Troubleshooters is an international network of franchise owners providing onsite computer services to small businesses. Founders Wilson and Suzanne McOrist began developing the concept in 1996 after selling their previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand. Computer Troubleshooters USA was formed in 1999 by Chip Reaves, who had previously built his own computer service business (CHIPTECH Computer Services) into one of the largest small business computer service firms in Georgia.

Based on the proven marketing and business strategies that make Computer Troubleshooters successful all over the world, Computer Troubleshooters is continually expanding the franchise network into all parts of the country. One Regional Director in each area helps us coordinate and support other franchisees in that region. Successful low cost advertising techniques have been refined over time, keeping our franchisees growing and profitable with a minimum of overhead. National advertising programs and nationwide service contracts supporting larger customers are additional features of the franchise program.

Local customers of every Computer Troubleshooters franchise benefit from the best of both worlds: the personal, friendly service you would expect from a small firm, with the support, expertise, and additional services (including application & web site development and IT consulting) you expect from a large organization. National and International customers benefit from our extensive international coverage, all coordinated through our Regional Directors in each area. All customers benefit from our low cost, low overhead franchise design, which lets our franchisees charge lower rates than most of our competition while still providing superior service.

With over 80 locations across Australia Computer Troubleshooters is the largest IT Service Franchise in Australia and the World.

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